Frequently Asked Questions....


Why do you take a "hold" on my credit card?

In case of any damage to the machine, we will charge the full hold amount, plus daily rental fee.


Do you ship oversees and to P.O. boxes?

No.  BiliBlankets are ordered by your pediatrician and are needed "today."


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.


What does a BiliBlanket do?

A biliblanket is a portable phototherapy device for the treatment of neonatal jaundice (hyperbilirubinemia). BiliBlanket is a trademark of General Electric's Datex-Ohmeda subsidiary, but its name has become the generic, colloquial term for a range of similar products and the term used in the medical professions.


How do you use Phototherapy?

Phototherapy is treatment with a special type of light (not sunlight). It's sometimes used to treat newborn jaundice by lowering the bilirubin levels in your baby's blood through a process called photo-oxidation. For more information, see newborn jaundice treatment:

https://www.nhs.uk › conditions › jaundice-newborn › treatment

The BiliBlanket system is safe to use 24 hours a day for as long as necessary.  Please consult with your baby's pediatrician for plan of care.